Delta’s Gail Grimmett: Sky-High Customer Service (VIDEO)
Delta Air Lines knows how to treat their flyers. Voted Best Airline Customer Service by Executive Travel Magazine in 2007 and 2010, Delta is always looking for new ways to improve the customer experience.
Watch genConnect’s Nicole Hendrickson interview Delta Air Lines Senior Vice President Gail Grimmett on sponsoring the Travel + Leisure Global Bazaar in New York City and how Delta is reinventing the Sky Club experience:
To Recap: “We wanted the customers who come here to understand what they are going to get when they come to our Sky Clubs. We have spent the past year really reinvesting in the customer experience and part of that is redoing the Sky Club experience.”
For related videos on genConnect:
- Frequent Flyer Loyalty Programs
- A Luxurious Way to Escape City Life
- Executive Travel’s Janet Libert: Trends in Travel
Want more genConnect?
- For more daily expert updates, follow genConnect on Twitter and Facebook.
- To stay on top of genConnect experts’ latest contributions on the site: Sign Up for genConnect.
